Question 1

Question: How do I place an order?

Accepted Answer

Answer:
Placing an order is easy! Simply follow these steps:

Browse our products and find what you love.

Select your desired variant (e.g., size, color) and click the "Add to Cart" button.

Once you've added all items to your cart, click the cart icon in the top right corner.

Review your items and click "Proceed to Checkout".

Follow the on-screen instructions to provide your shipping address and complete your order.

Question 2

Question: What payment methods do you accept?

Accepted Answer

Answer:
Currently, we are offering Cash on Delivery (COD) nationwide. This allows you to pay for your order in cash at the time of delivery. We are working on integrating online payment methods like credit/debit cards and will be launching them very soon!

Question 3

Question: Can I change or cancel my order after placing it?

Accepted Answer

Answer:
Once an order is placed, it is processed quickly to ensure fast delivery. If you need to change or cancel your order, please contact our customer support at support@pocketvalue.pk or call us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes if the order has already been shipped.

Question 4

Question: How long will my order take to arrive?

Accepted Answer

Answer:
Delivery times vary based on your location:

Major Cities (Karachi, Lahore, Islamabad): 2-4 business days.

Other Cities Across Pakistan: 4-7 business days.
Please note that delivery times may be longer during peak seasons or sales events.

Question 5

Question: How can I track my order?

Accepted Answer

Answer:
Once your order is shipped, you will receive an email with tracking information. You can also track the status of your order at any time by logging into your account and visiting the "My Orders" section.

Question 6

Question: What are the shipping charges?

Accepted Answer

Answer:
We offer FREE shipping on all orders above Rs. 1,499! For orders below this amount, a flat shipping rate of Rs. 200 is applied.

Question 7

Question: What is your return policy?

Accepted Answer

Answer:
We have a 7-day easy return policy. If you are not satisfied with your purchase, you can return it within 7 days of delivery for a refund or exchange, provided the item is in its original, unused condition with all tags intact. For more details, please read our full Returns & Refunds Policy.

Question 8

Question: I received a damaged or incorrect item. What should I do?

Accepted Answer

Answer:
We are very sorry for the inconvenience! Please contact our customer support team within 48 hours of receiving the order. Kindly provide your Order ID and photos of the damaged or incorrect item. Our team will arrange for a replacement or a full refund immediately.

Question 9

Question: Do I need an account to place an order?

Accepted Answer

Answer:
Yes, creating an account is required to place an order. This helps us ensure a secure transaction and allows you to easily track your order history, manage your addresses, and enjoy a faster checkout process in the future.

Question 10

Question: Is my personal information secure?

Accepted Answer

Answer:
Absolutely. We take your privacy very seriously. Your personal information is encrypted and stored on secure servers. We use industry-standard security protocols to protect your data. For more details, please review our Privacy Policy

Frequently Asked Questions