Returns & Refunds

Our Commitment to You

At PocketValue, your satisfaction is our top priority. We stand behind the quality of our products and want you to be completely happy with your purchase. If you are not satisfied for any reason, we are here to help with our straightforward return and refund policy.

7-Day Easy Return Policy

You can return most new, unopened items within 7 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Conditions for a Valid Return

To be eligible for a return, please ensure that:

List Items:

• The item is in its original, unused, and unworn condition.
• The item is in its original packaging, with all tags, labels, and accessories intact.
• The return is initiated within 7 days of the delivery date.
• You have the original invoice or proof of purchase.

Please note that certain items are not eligible for return, including sale items, undergarments, and perishable goods.

How to Initiate a Return

Returning an item is easy. Simply follow these steps:

List Items:

1. Contact Us: Get in touch with our customer support team via our <a href="/contact-us">Contact Page</a> or email us at support@pocketvalue.pk with your Order ID and the reason for the return.
2. Prepare Your Package: Securely pack the item in its original packaging.
3. Ship the Item: Our support team will guide you on the return shipping process. In most cases, our courier partner will pick up the package from your address.

Refunds Process

Once we receive and inspect your returned item, we will notify you via email. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or provided as store credit within 5-7 business days.

Questions?

If you have any questions about our Returns & Refunds Policy, please do not hesitate to <a href="/contact-us">contact us</a>. We are always here to help!